With and Without TAX !!!!

-- url of the page with the problem -- : You need be registred for this website/shop
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 2.5.18
-- PHP version -- : 5.3
-- Browser(s) name and version -- : N/A
-- Error-message(debug-mod must be tuned on) -- : N/A

As the attachment shows. 1 product is bought 2 times.

1 time the TAX is included
1 time the TAX is NOT included

Why does this happen?

(TAX should be included, that's what we want)

Regards,

Gosling

Could you add screen of each order with both Additional Information and Product List visible ? Just to be sure tax is missing, and not discount or something else.
What could possibly explain you don't have your product taxed anymore is the billing country (should be the same as the one associated to your tax) or your product is not associated to your tax category anymore (you can see this in your product details)... Also, does your product have characteristics associated ?

Hi,

The only difference between the 2 orders was that it was done from 2 diffrent machines, ip-addresses. Could that have triggered the TAX thing?

Regards,

Gosling

Do you use something that could geolocate your customer and define the tax according to this?
I would also suggest to update to the very last version of Hikashop (2.3.0) by downloading it on our site and see if this happens again.

To my knowlegde we we did not use geolocate. But I thought it was somehow maybe done by Hikashop. But anyway, both ip's are from within the Netherlands so that could not be the issue.

I'll update and see...

Thanks!

Goslingh