Tax problem

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10 years 1 week ago #179713

-- url of the page with the problem -- : www.awards4u.ca
-- HikaShop version -- : 2.3.4
-- Joomla version -- : 2.5.8

Hi,

When I check out with this product www.awards4u.ca/medals/9683-3-custom-titan-medal-with-ribbon The tax comes out fine. However, when I check out with www.awards4u.ca/medals/9683-3-custom-titan-medal-with-ribbon There is no Tax? Even some other products are not calculating the tax. Any idea why?

Thanks,
Mohammed

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10 years 1 week ago #179734

Hi,

I am sorry but your two links are exactly the sames.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 1 week ago #179779

Sorry, this is the other link www.awards4u.ca/medals/7208-baseball-stardust-medal-with-ribbon . This is the item that the tax doesn't work.

Thanks

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10 years 1 week ago #179789

Hi,

I would recommend to check the "tax category" field of the product edition page of that product and make sure that it correspond to the tax category that you selected in your tax rule (that you can see via the menu System>Taxes).

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9 years 11 months ago #181546

I have used Default tax category in the tax rules and in products I use Default tax category! The funny thing is that it works for most products but not all! Any other ideas to fix the problem.

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9 years 11 months ago #181644

Hi,

The problem comes from the fact that you had set a tax category to your variants in some way before.
As you had provided a backend access before, I've created a mass action (menu system>Mass actions) to force the tax category of all your variants to the default tax category and it works fine now.

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