Tax is not showing right on Product & Product List

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9 years 11 months ago #182542

-- HikaShop version -- : 2.3.4
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.5
-- Browser(s) name and version -- : Firefox

Dear hikashop,

The tax on my site is calculated right on checkout page, however in Product Page (HikaShop » product) & Product Listing Page (Hikashop » Product Listing) is not working. They just show right tax when user go to checkout, after go to checkout page, tax on Product & Product Listing Page will be shown right.

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9 years 11 months ago #182567

Hi,

It means that the "main tax zone" option of your HikaShop configuration is set to a zone which is not taxed and thus, until you enter your address on the checkout, the system considers that the prices shouldn't be taxed as the zone of the user is outside the taxed area.
Change that option to select a zone from your tax rules and that should do it.

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9 years 11 months ago #182611

Hi,

*** This is my configuration (it's working on checkout page & Product, Product Listing page after go to checkout page):

User in Germany - 19% tax
User in Europe without VAT number - 19% tax
User in Europe with VAT number - 0% tax
User in another area - 0% tax

I set "main tax zone" to Vietnam (means another area - 0%).

*** Test case:
- I created the user with address in Germany, when I loged in and go to Product / Product Listing Page --> it show 0% tax (means the main tax zone)
- I add to cart that product --> go to checkout page --> it show 19% tax
- When I go back Product / Product Listing page --> it will show right tax: 19% until user log out & log in again

*** What I want:
- User have address so can we have the Product / Product Listing Page show right tax (Not Main Tax Zone) on the first time they go there NOT after go to checkout page?

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9 years 11 months ago #182751

Can you tell me how to fix it please?

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9 years 11 months ago #183383

Hi,

From what I understand it should already show the tax on the product listing/page even without going to the checkout (that's how it works on my end). Because the user synchronzation plugin load the address when the user logs in and set the current zone based on his address, not with the main tax zone.
So I'm thinking that there is something else on your website which causes that.
Could you please provide a clear step by step to reproduce the problem on your website (with the link of the different pages you're talking about) and a backend access so that we can check your settings ?
You can provide that via our contact form with a link to this thread:
www.hikashop.com/support/contact-us.html

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