Order Creation Email with 2 Tax Lines

-- HikaShop version -- : 2.3.5
-- Joomla version -- : 3.3.6
-- PHP version -- : 5.3.10
-- Browser(s) name and version -- : Google Chrome 40.0.2214.94

Is anyone else using TaxCloud find that their Order Creation Email to customers are displaying 2 tax lines.? One is TaxCloud calculated, the other is always $0. I see references to discount_tax and shipping_tax in the order_creation_notification.preload.php file. Could one of the line items in the attached image be one of those?

I really need someone's assistance.

Thanks,

Ann

Apologies, Ann again..

When I look at the details of the orders that I am creating, there are 2 Tax Lines listed in the Additional Information section, so this may not be an email issue at all.

And another thing, once the order is changed to a "shipped" status, both lines disappear and the tax line in the email notification is not visible. Strange.

Please let me know how I can get you to log in and look around.

Thanks,

Ann

Thank you Jerome.

How can I have someone log in the backend and help me fix this?

Please advise.

Thanks!

Ann