VAT added for no apparant reason

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9 years 7 months ago #196324

-- HikaShop version -- : 2.4.0 Business
-- Joomla version -- : 3.4.0
-- PHP version -- : 5.3.28
-- Browser(s) name and version -- : Chrome 40.0.2214.115 m

I have a product that has a required option.

When this product is selected I get a VAT amount in the checkout. If I delete the option then the VAT goes away. This tells me that the issue is with the option.

As I don't charge tax, I have my tax rate set at 0% and I have set up all products not to include tax.

This works for all products except this one. Given that I sent out a special marking campaign for this product last night, I am keen to work out what I have done wrong.

Last edit: 9 years 7 months ago by abasel.

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9 years 7 months ago #196387

Hi,

Can you please give us the name of that product ?
So we will be able to see it in the list of your products.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 7 months ago #196404

Hi

The product is "Wire Loop Kit", EWLG01 which is required when purchasing "Wire Loop Game (9 April)", EWG01. Order F1T32 and F1S31 are examples of where it went wrong. Total should have been NZD120 and not NZD140.

Thanks

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9 years 7 months ago #196434

Hi,

We fixed the issue on our end with a new patch. Please download the latest version of the HikaShop install package via the menu My account>My subscriptions on our website and install it on your website and that will fix the problem.

The following user(s) said Thank You: abasel

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  • Posts: 139
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9 years 7 months ago #196473

Thanks, that sorted it

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