VAT applied, although it shouldn't....

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8 years 10 months ago #225955

-- HikaShop version -- : 2.6.0
-- Joomla version -- : 3.4.8
-- Error-message(debug-mod must be tuned on) -- : none

I am based in Switzerland but selling products globally, so I need to collect VAT for my Swiss customers only.
The problem I have now is that sometimes, the system applies tax although the customer is not from Switzerland, and the shipment is not to Switzerland either. Do I miss something?
These are my main tax settings:
main tax zone: Switzerland (see picture 1)
applied tax category in the product "VAT (CH - Standard)" (see picture 2)
The settings for this tax category are: Zone: Switzerland, Tax Rate: VAT_CH (8%), Customer Type: All customer types (see all settings for this tax category in picture 3)

So, my understand is that only customers from Switzerland should get tax.
But the result is that some of my non-Swiss customers get tax, some not. Why that?
I have added a screenshot from a US customer with both (billing and shipping) addresses in the USA. But he gets TAX. (see picture 4).

In an another example (picture 5), the same product is (correctly) not taxed, this time the customer is based in the Emirates. Both addresses are there.

Any idea?

very best regards,
Chris


________________________________
CSK Management

www.cskmanagement.com

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8 years 10 months ago #226466

Hi,

With the details about gave us ; I don't see anything problematic.

But we can see that you right have a tax rules for Switzerland ; but we can't see if you have any other tax rules.
And for the Switzerland zone ; we don't know if you have modified that zone in order to add it sub-zones.

About the orders ; when these order have been made ? Maybe the taxe rules has been modified afterwards ?
It will be easier to check your taxes with the list of the rules and to see it directly in the front-end ; by modifying the customer adresse.
An order is something which has been fixed (and can be modified afterwards).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 29
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8 years 10 months ago #226532

Hi Jérôme
hm.... I have added no tax zones, and it was a rather new order.
Anyway, I have deleted all taxes and all tax cagories and all tax rules, and I have re-designed everything from scratch. For my own tests (from the front-end) it seems to work now.
but thanks for your quick reply. You guys are doing a great job.
regards,
Chris


________________________________
CSK Management

www.cskmanagement.com

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8 years 10 months ago #226536

Hi,

Good to know that your tax rules are working fine now.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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