No TAX for EU customers

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8 years 6 months ago #239015

-- HikaShop version -- : HikaShop Starter 2.6.0
-- Joomla version -- : 1.5
-- Browser(s) name and version -- : Chrome

Hi,
since we're in the EU we would like to have possibility for customers that have valid VAT No. to buy without VAT.

I did set 3 tax rates and categories: 0% for EU companies, 22% (products) and 8.5% (books) both for individuals. Also I did set Out of EU tax (to be 0%), but somehow at checkout tax is calculated although valid VAT is entered by customer.

How can I implement no VAT for EU customers that have valid VAT No.

Thanks for the support.
Jurij

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8 years 6 months ago #239021

Hi,

Your tax rules must be wrong.
Please provide a screenshot of the listing of tax rules in the menu System>Taxes so that we have a clear picture of what you have.

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8 years 6 months ago #239092

Hi,

see attached screen

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8 years 6 months ago #239106

Hi,

The problem comes from your second tax rule of 22%. You didn't limit it to any customer type, so it applies to everyone, superceding the first rule. Restrict that 22% tax rule to only Individuals and Companies without a VAT number and the first rule will be able to apply to the customers with a VAT number.

The following user(s) said Thank You: juremm

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8 years 6 months ago #239341

Thanks Nicolas, it's working now.

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