How to remove the VAT totals from confirm emails

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8 years 2 months ago #248367

How do you remove the VAT totals from the confirm the creation of your order emails?

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8 years 2 months ago #248368

Hi,

Can you provide a screenshot of the email and circle what you want to remove exactly ?

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8 years 2 months ago #248460

Thank you for your help. I had a hard time getting the screenshot but basically

1. Remove this stuff from the bottom:
Your order will be processed as soon as your payment is received.
You can now transfer the amount of $1,554.98 using the following information.
Account owner: XXXXX
Owner address:
XX XXXX XXXXXX
XXXXX XXXXXXXX
IBAN International Bank Account Number:
XXXX XXXX XXXX XXXX XXXX XXXX XXX
BIC swift Bank Identification Code:
XXXXXXXXXXXXXX
Bank name: XXXXXXXXXXX
Bank address:
XX XXXX XXXXXX
XXXXX XXXXXXXX
Do not forget to include the order number ( K9 ) in the comments of the bank transfer so that we can match it to your order.On the customer version we don’t need any of the bank details to show on the bottom.

2. Remove the VAT tax. We don’t charge tack shops any taxes.. they pay their government agencies directly for sales.

3. Remove the reference that says their order wont ship until its paid needs to be removed.

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8 years 2 months ago #248476

Hi,

1. and 3. You can use a translation override in order to change these texts:
www.hikashop.com/download/languages.html#modify

2. I'm not following you ? If you don't want VAT, why not simply remove the tax rules that you configured in the menu System>Taxes ?

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8 years 2 months ago #248544

Thank very much for your help and for getting back to me.

I am already using English still do not understand how to use that language file to remove unnecessary content from the customer emails. I am not looking to translate anything. I just want it removed. For example below. I want to not have all of that show up in the email because it just confuses my customers.
Your order will be processed as soon as your payment is received.
You can now transfer the amount of $1,554.98 using the following information.
Account owner: XXXXX
Owner address:
XX XXXX XXXXXX
XXXXX XXXXXXXX
IBAN International Bank Account Number:
XXXX XXXX XXXX XXXX XXXX XXXX XXX
BIC swift Bank Identification Code:
XXXXXXXXXXXXXX
Bank name: XXXXXXXXXXX
Bank address:
XX XXXX XXXXXX
XXXXX XXXXXXXX
Do not forget to include the order number ( K9 ) in the comments of the bank transfer so that we can match it to your order.On the customer version we don’t need any of the bank details to show on the bottom.

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8 years 2 months ago #248583

Hi,

As I said, your can use translation overrides for that.
For example, for the sentence "Your order will be processed as soon as your payment is received.", if you look in the translation file of HikaShop, you'll find it on this line:
ORDER_VALID_AFTER_PAYMENT="Your order will be processed as soon as your payment is received."
So add this override to your translation as explained in the documentation link I gave you:
ORDER_VALID_AFTER_PAYMENT=""
And that will remove that sentence.

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8 years 2 months ago #248739

Thank you. The translations worked for removing the words.

I still need help with how to remove the bank information from the customer emails:
Account owner: XXXXX
Owner address:
XX XXXX XXXXXX
XXXXX XXXXXXXX
IBAN International Bank Account Number:
XXXX XXXX XXXX XXXX XXXX XXXX XXX
BIC swift Bank Identification Code:
XXXXXXXXXXXXXX
Bank name: XXXXXXXXXXX
Bank address:
XX XXXX XXXXXX
XXXXX XXXXXXXX

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  • Posts: 82863
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8 years 2 months ago #248740

Hi,

That comes from what you wrote in the "information" tab of your payment method.
If you don't want it at all, then just remove what you wrote in that setting of your payment method.

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