Taxes not charged?

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7 years 9 months ago #261214

We had a customer go through the checkout process without being charged any taxes, but we can't replicate the situation. Is there any reason this would happen?

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7 years 9 months ago #261215

Hi,

Without any detail about your website, the HikaShop version number, the customer, the order, his address in the order, your tax rules, the order history... It will be just impossible for us to give you any useful answer.
Please note that the question we are asking when you create a new subject are there for a good reason.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 9 months ago #261309

It's catchat.ca, running the most recent version of HikaShop. The site is set up to set currency based on geo-location (if in Canada, use CAD, otherwise it's USD). When a customer has a Canadian billing address, they are charged sales tax.
This customer used a Canadian address, but was not charged tax.

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7 years 9 months ago #261310

Hi,

I'm afraid it does not provide the required details.

the HikaShop version number, the customer, the order, his address in the order, your tax rules, the order history..

We need very precise information ; based on screenshots.
Please understand that without concret and detailed information, we won't be able to understand so we wont be able to help you !

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 9 months ago #261478

I've attached the requested screenshots.

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7 years 9 months ago #261509

Hi,

Thank you for the detailed information.

I see that you have an address field called "Parish / Organisation". There is no such field by default in HikaShop.
Is it the address_company field that you renamed ?
In that case, I can see a way this could happen:
You've limited the tax rules to "individual" clients, but if you enter something in the address_company custom field, you're no longer an individual, you're a company and thus your tax rules do not apply.

Last edit: 7 years 9 months ago by nicolas.

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7 years 9 months ago #261601

Ah, that makes sense! That field is in fact the address_company field, with a new name. If I change the tax rules to "All customer types", will that solve my issue?

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7 years 9 months ago #261604

Hi,

Yes it would.
www.hikashop.com/support/documentation/1...p-taxation-form.html

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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