warehouse in different countries, deliveries in diff countries, VAT rate calcul.

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Good evening,

Can you please help by giving me any tips given a particular situation?

We have 2 warehouse in Switzerland and Italy.

When we ship from Swiss warehouse to Switzerland, we invoice 8% VAT. When we ship from the Swiss warehouse abroad, we don’t charge VAT and the customer pay directly the taxes to UPS or postal services at reception. Both figures works fine.

When a product located in our italian warehouse is ordered, it is shipped first to our warehouse in Switzerland, and then we forward it by Swiss Post to our customer and we invoice also the Swiss VAT. Still no issue. The customer even doesn’t realise that the product comes from Italy

But when a product from the Italian warehouse is ordered by an Italian customer with delivery address in Italy, we have to invoice him 22% VAT

I can’t find the correct setup between the shipment location (warehouse), tax rules, shipping methods and delivery country. The VAT must be applied according to the shipping country of the product (Swiss or Italy) AND considering the delivery address of course (the issue being in fact from Italy to Italy…)

We created the 3 tax rules: Swiss 8% VAT, another rule with 0% VAT and an Italian tax rule with 22% VAT.
But we didn’t could reach the desired result!

Thank you for your help…

Jean-Loup

May an extra restriction field like WAREHOUSE (below zone) in the tax rule form solve the issues?
If shipping zone is Italy and warehouse is Italy, applied this tax rule...

Thanks you Nicols, will try!
Happy Easter!

JL

Hi Nicolas, works like a charm !
Trop facile

thanks again

JL