Order confirmation email

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11 years 10 months ago #86230

Hello,
I have had everything configured properly and working well, then I made some small changes like moving the billing address under the shipping. I now get an order creation email from a paypal orders but not for paypal pro orders. I did not touch the payment method plugin so I know it is still configured properly. I have tried resetting everything I remember tweaking but now I can't get the confirmation emails from paypal pro only.

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11 years 10 months ago #86294

I also get this information on the order history field if that might help you.

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11 years 10 months ago #86447

Hi,

Maybe you disabled some of the emails via the menu System->Emails ? Or it comes from a modification you made in one of them ?

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11 years 10 months ago #86585

Well, here is what I have tried. I hope you might have a suggestion, I am pretty frustrated with it. Again it is only for PayPal Pro. My customers and I get the emails just fine from PayPal.

I deleted all modifications under system emails, deleted all modifications to any views I had made in my template(yes, I am sure I am in the correct template), switched the hikashop to default css, switched my joomla template to a different template, and changed the checkout workflow back to the default. I have triple checked PayPal Pro settings, even though nothing was changed in between the time it worked and when it did not. Placed an order and still the same. :sick:

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11 years 10 months ago #86721

Hi,

Could you provide a screenshot of your email listing ?
In order to see which emails are published and which are not.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 10 months ago #86726

Should be all the default ones. I havn't disabled any.

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11 years 10 months ago #86795

So sorry to be such a bother. I really do love your component and am very happy aIpurchased the business edition. I am just trying to get these last few snags I have not been able to overcome.

I also get this second window when I select the edit icon on the checkout process.

Thank You again for the great support!

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11 years 9 months ago #86916

Hi,

Can you do a screenshot of the email that you receive normally with PayPal and that you don't receive with PayPal Pro, just to make sure that we're talking about the same one ?

The two views one on top of the other comes from an issue in your template I think. I already saw that once on another website. If you can get a link to the shop, we can have a look but to confirm that, you should try to switch your joomla template temporarily to the default one and see if you still have the problem or not.

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11 years 9 months ago #87007

Hi Nicolas,
I have included a screen shot of the "order created" email. Here is a link to a product in our shop prm-atv.com . I am going to pm our login in to you so you can take a look.

I switched templates an you are correct, it does look like a template issue on the address edit field. Do you have a solution to that from the other site, or should I contact the template administrator (Joomlashine).

Thanks again for your help.

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Last edit: 11 years 9 months ago by Carey.

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11 years 9 months ago #87253

Hi,

I remember that I had told to contact the template provider as that was not an issue in HikaShop and that I didn't know how his template was made. So I don't have a solution for you for the popup issue.

For the PayPal Pro notifications, can you try to change the line:
$order->history->history_notified = 0;

to:
$order->history->history_notified = 1;

in the file plugins/hikashoppayment/paypalpro/paypalpro.php ?

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11 years 9 months ago #87330

Hi Nicolas,
Okay, I think I have it! I am not sure why, but I know what is causing it. The Google Analytics Plugin, once activated will not allow the email through PayPal Pro. I have disabled it until we can figure out why. Any suggestions as to how to fix this?

Thanks

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11 years 9 months ago #87692

Hi,

I really don't think that it is related to that plugin. The PayPal Pro and the Google Analytics plugins are not related.

Did you try the modification I proposed ? I think that it should help.

We've actually published a beta of the next version of HikaShop here:
www.hikashop.com/en/forum/2-general-talk...-210-beta.html#87683
I've added a new option to the PayPal Pro plugin to select whether or not to send the order creation notification email.

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11 years 9 months ago #87722

Hello,
I did the modification before I started really getting frustrated trying to figure all what I had done on the day it quit working. It did not change anything. After looking at my ecommerce analytics stats I noticed it starts on the same day I started having issues. I don't know how they are related, or affecting each other, but the emails work fine once I deactivated it. I would like to have the information available, but it is more important to have the emails working so I will have to leave it for now.

Thanks

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