delette button not working

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11 years 3 months ago #113452

Hi, i have the Hikashop 2.1.3 module running on my Joomla 2.5 and eveything was running ok. However today i was adding some new products and when i checked on the front end, the small x delete button on the shopping cart had stopped working. I mean, it still deletes the product from the cart but it doesn't redirect appropriately. Thanks

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11 years 3 months ago #113455

Hi,

Uploading your Hikashop to the last version will maybe fix your issue, so can you do it ?

Thanks :).

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11 years 3 months ago #113462

it is the latest version

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11 years 3 months ago #113469

Hi,

The latest version today is : 2.2.0
www.hikashop.com/fr/support/documentatio...ashop-changelog.html

The package is now stable, we will activate the automatic update in the few next days.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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11 years 3 months ago #113473

I already installed the latest version, 2.2.0, and the button keeps doing the same.

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11 years 3 months ago #113510

It's probably a javascript error.
We'll need a link to your website to fix this.

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11 years 3 months ago #113727

artduqc.com/

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11 years 3 months ago #113877

Hi there,

Do you have something set in this option of the configuration (System>Configuration>Main>Cart) "URL where to redirect when the cart is empty"?
If so, try to leave it empty, and if it's already empty, you can try to set a specific page.

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11 years 3 months ago #113970

It is empty, just checked. However, as i stated before, it was working until a couple of days ago. I don't want to send it to a specific page, i want it to erase the product from the cart but continue on the same page it currently is.

Last edit: 11 years 3 months ago by oneira.

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11 years 3 months ago #114043

The redirect when emptying the cart takes to the address " artduqc.com/artduqc/artists/bashar-shbib...rage-de-dent-colonel "
In this url, "artduqc/" should not be there. I think that it's due to a previous configuration which has not been changed.

Your website were probably in the folder "artduqc" before.
You have to change the setting of website url in Joomla.

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11 years 3 months ago #114181

just checked the configuration.php and i havent't changed it in ages. the $live_site variable is blank. And the site has always been in the /artduqc folder in the ftp server. Should i reinstall the plug-in?

Last edit: 11 years 3 months ago by oneira.

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11 years 3 months ago #114240

Yes, thanks to try to install again HikaShop over the current installation.

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11 years 3 months ago #114367

Tried to reinstall and keeps doing the same.... :(

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11 years 3 months ago #114475

Are you using any SEF module ? if yes can you disable it and try it again ?

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11 years 3 months ago #114560

not that i know of. Had the Redirect Manager and System - SEF deactivated and reactivated and nothing...

Last edit: 11 years 3 months ago by oneira.

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11 years 3 months ago #114657

Thanks to give us backend & FTP access to debug this problem on your website directly.

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11 years 3 months ago #114740

Do you have like an internal messaging system to send the data?

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11 years 3 months ago #114765

Hi,

You can use the contact form or use the private message system.
Under the profile avatar (and the number of message) you will see a little "message" icon which will allow you to send a private message to another user.
( Please note that during the week end, some people of the support team are not available. )

Kind regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
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11 years 3 months ago #114774

Already sent to Jerome the appropiate info. Thanks

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11 years 3 months ago #115142

Hi,

Unfortunately, we didn't get your FTP account. So I couldn't check the configuration or do extensive testing.
Instead, I've made a small customization of the file "cart" of the view "product" via Display>Views to make sure that the link is correct.

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