Re: Currency update no longer working

Hi NIcolas,

This is their response below:


Thanks for your response.

Would you be able to check with your web developer the IP addresses required for the plugin to function? If you're able to give these to us we can check in our firewall for any potential blocks.

Should the plugin also require any specific ports to function, we can also check with our senior technicians if we'd be able to white-list those addresses for any specific ports, however we can't white-list addresses themselves so we'll need port numbers in order to make any progress.

Let us know how you go with getting this information.

The above is the full response. Please assist further if possible. Thank you.

Hi Nicolas,

Here is their response:

Hey Clarence,

Thanks for getting those. We've investigated the matter further, and discovered that even when we try to do a curl to the URL in question directly (this goes for both a ping and a traceroute as well), the connection is refused:

curl www.ecb.europa.eu/stats/eurofxref/eurofxref-daily.xml
curl: (7) Failed connect to www.ecb.europa.eu:443 ; Connection refused

Following this we tried the same thing from a number of other servers and it worked perfectly fine - We're pretty sure this indicates that we've been IP blocked on the ECB's end, so you may need to get in contact with them and see if they've blocked our IP address here: 103.42.110.9

Let me know how you go. If you have any further questions or concerns please don't hesitate to ask us.

Regards,

Joshua Clark
VentraIP Australia Technical Support

Please assist. Thank you.


Kind regards,

Clarence

Hi Nicolas,

I have contacted ECB.

But here is the response from my web host:

Hey Clarence,

As mentioned, to confirm whether any issues will exist for the Yahoo Finance option, we will need a valid IP address or hostname that will be communicating with our server.

Once we have this, we can confirm whether it will be a feasible option,

Regards,

Jacob Mattsson
VentraIP Australia Technical Support

Please advise the IP address and hostname. Thank you.

Hi Nicolas,

My web host got back to me. Turns out they did in fact block the ECB IP address. This s now resolved. Thank you very much.