Error when saving configuration

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11 years 6 months ago #98171

When i added a default product image to the configuration and try to save it i get the error ....

You don't have permission to access /administrator/index.php on this server.

This only seems to happen when i try to add the default image, other changes to the configuration are properly saved without error.

Is there a solution for this?

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11 years 6 months ago #98259

Hi,

It's maybe a server permissions configuration problem.
Thanks to check the access rights for the folder media/com_hikashop/upload

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11 years 6 months ago #98279

Thank you for your reply.

I checked the accessrights and those are 755, so that should be ok.

Searching a bit more on the forum here it seems a lot more people seem to experience this problem.

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11 years 6 months ago #98361

Can you try to change it to 775 ? and try again.

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11 years 6 months ago #98363

Just tried it Xavier, but unfortunatly it didnt help. Got the same error message.

But thank you for your will to help.

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11 years 6 months ago #98482

My problem is not that i cant save the configuration file ....... i just cant save it when i try to add a default image.

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11 years 6 months ago #98551

Hi,

If the configuration is saving right without image upload and generates a problem when uploading an image, it could be a server-side conflict.
The configuration is a big form and send a lot of parameters.
When uploading a file, the form should send data in a specific format, compatible with file upload.

The problem is that some web hosting have some limitations, some security checks which are quite too restrictive.
So the server refuse the page call because the form is too high for him (with the number of fields in the specific "post format").

The only solution I see is to upload the image by FTP and change the option in the database.
With the integration of HikaMarket features into HikaShop, it would be possible to have a asynchronous upload of the image and have a configuration compatible with your web hosting, but this integration is not planned before several weeks/months.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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