Adding New Order Manually

Hi guys, I just noticed that when I select the option to create a "New" order manually from the administration side, it does not let me enter in the users shipping or billing address. In this example, I tried doing this with an existing customer. I've attached a screen shot to show you what happens. Let me know if you have a solution for this. Thanks guys.

Hugs,

Natalie

Hi,

When you add the user, you need to turn on the "set user address" option and that will add the address of the user which should allow you to see the icons.

Hi Nicolas, I do select that option but it only loads the info under the "Customer" section. On the Shipping and Billing sections they are blank and the icons for editing those sections are missing. Checkout the screenshot.

Also, when customers create an order, the email confirmation that they receive is putting their billing addresses as the shipping address. We've had several customers call us. Although it's putting the billing address as the shipping address on their email confirmation, it's actually correct in the system. So, the order is fine in the system when viewed from the customer side or from that administration side, but something is going wrong with the email notification.

We have a couple of customers that phone in orders, so we manually create the orders for them but I can't right now. This is something that changed with the new update version 2.2.0.

Thanks for your help Nicolas

Hugs,

Natalie

Hi,

We found out from where the problem was coming from and we fixed it, so you should just download the last version of Hikashop and install it again .

Hi Mohamed, I downloaded and installed the newest version under subscriptions and noticed 2 things that are happening. I've also attached a screenshot to show.

1. I created an order manually from the admin side and when selecting the shipping type, it automatically labels it "manual" instead of the actual shipping type that we've created (example: USPS Priority). The problem is that when we print the order for processing, it does not show the shipping type which is an issue for the order processor because they do not know what kind of envelope to put the order in.

2. In the previous version of Hikashop when we changed the order status from "created" to "confirmed", a window with the invoice would pop up and we could add additional notes to the invoice message and, most importantly, we would CC ourselves on the order notification for our records. We keep a detailed system for each order and now we're unable to do this. Which file can I add a blind carbon copy (BCC) command to which would send me a copy of the invoice as well when the order is switched from "created" to "confirmed".

I have to go through everything in more detail tomorrow and will post anything that I find. I have to wait until very late in the evening to do upgrades to avoid problems with customer orders so I'm going to bed. It's 2am my time and I'm beat. Thank you very much for your help and I look forward to your response.

Hugs,

Natalie

Hi,

Regarding the first point we published a new build which fixes that.
You can download it on our website and install it on yours to get it to display like before.

For the email CC, you can do it like that:
www.hikashop.com/en/forum/4-how-to/23622...le-people.html#23627

Hi, I just installed the latest version last night, but the shipping type still defaults to "manual".

Hugs,

Natalie

Hi Nicolas, I've attached a small screen shot of how the shipping method is being displayed. Is there a way to have this display the actual shipping method as it did in the previous Hikashop version? If you select the "edit" option you can see the shipping method, but it doesn't display on the order display screen. Thanks for your help


Hugs,

Natalie

Hi,

We made a patch in HikaShop in order to display the shipping name.
I guess that Nicolas publish a new build yesterday night (which include this patch), so you can re-download HikaShop 2.2.0.

Regards,

Awesome. Thanks Jerome. Much appreciated

Hugs,

Natalie

Hi Jerome, one quick question. Was the patch applied to a single file? If so, which file is that? I'd rather just replace the updated file or files. When I update Hikashop I have to go through several steps which include language file changes, style sheet updates and hikashop file changes so the Template and Hikashop match.

Thanks Jerome

Hugs,

Natalie

Hi,

The change was across several files:
administrator/components/com_hikashop/views/order/tmpl/show_additional.php
administrator/components/com_hikashop/views/order/view.html.php

I highly recommend you to change the translations via overrides, as explained in our documentation:
www.hikashop.com/en/download/languages.html#modify
That way you won't loose them when you update.
Similarily, I highly recommend you to change the CSS via the configuration, as explained in our documentation:
www.hikashop.com/en/support/documentatio...the-display.html#css
That way you won't loose them either when you update.

For the php files, if they are views, you can edit via the menu Display->Views. For other files, it should be possible to change their behaviors via the creation of plugins. We also have some documentation on that here:
www.hikashop.com/en/support/documentatio...r-documentation.html
If done properly, and unless you're trying to change a big chunk of the structure of HikaShop, you should not have to hack in files directly, enabling you to easily update HikaShop in the future.

Hi Nicolas, I will try that tonight. I had, in the past, done the editing through of these files through Hikashop admin control panel, but the changes were overridden upon upgrading. I'll go through the process this evening and take notes of any issues that occur and post the results. Thanks again for all of your help

Hugs,

Natalie