Product Thumbnails are not Showing

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2 years 7 months ago #343504

-- HikaShop version -- : 4.6.1
-- Joomla version -- : 3.10
-- PHP version -- : 7.4

Hi,

For some reason the product thumbnails are not showing and I can't work out why.

The link sent with this is using the protostar template with no overrides. Any ideas please?

Last edit: 2 years 7 months ago by grayt7.

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2 years 7 months ago #343509

Hi,

I can see that when you change the selected value of the characteristic, it changes the image.
Under the "images" section of the HikaShop configuration, you have the setting "Variant images behavior".
It's default value is "Replace main product images" which means that if a variant has at least one image directly added to it, it will use the variant image(s) and ignore the main product's when that variant is selected.
If you want the main product's images to display along with the variant's, you need to change that setting.

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2 years 6 months ago #343530

HI,

When I select that option to:
"Display After Main Product Image" I get the attached behavior

However, I do want the main image to be replaced and the variant to be selected when pressing the variant thumb images - but they are not displaying?

For example this site (using a slightly older hikashop version) works fine: https://www.floor-site.com/carpet-ranges/multi-width-carpet-ranges/product/8310-abingdon-love-story-deep-feelings

Clicking the thumb of the variant selects the variant and the select drop down list is also selected to the correct variant - this is the behavior I'm looking for?

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2 years 6 months ago #343532

Hello,

There may be 2 points to check and that can explain your current display results :
1. The product have just one image, and so HikaShop won't add some thumbnail image
2. Your Thumbnail option is switch off, in HikaShop Configuration, Main tab => Images part

Can you check this and make your returns ?
Hope this will help you to achieve your needs.

Regards

Last edit: 2 years 6 months ago by Philip.

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2 years 6 months ago #343566

Hi,

1. The product has an image and each of the variants have a different image
2. Thumbnail is switch on.

For example this site (using a slightly older hikashop version) this works as it should, each variant image is shown as a thumb under the product: https://www.floor-site.com/carpet-ranges/multi-width-carpet-ranges/product/8310-abingdon-love-story-deep-feelings

Clicking the thumb of the variant selects the variant and the select drop down list is also selected to the correct variant - this is the behavior I'm looking for?

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2 years 6 months ago #343567

Hello,

From the html code we see, this a custom code (an HikaShop override view), that can be a solution, but we see another way to have a color/image to select your product variant, have a look on this tutorial .

That's exactly the same select method, just use your required image (instead of color icon).
Regards

Last edit: 2 years 6 months ago by Philip.

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2 years 6 months ago #343584

Hi,

Yes but in other sites using the same setup variant images usually appeared as thumbnails to be selected - has this feature been removed?

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2 years 6 months ago #343586

Hello,

No feature around thumbnail or characteristic were removed.
Can you provide an other example because so far from what we see (from your previous Url), what you call a feature is an override for us.
But maybe there are a misunderstood, and so awaiting new element to better understand your point.

Regards

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