Hi,
I'm afraid that I'll need more concrete details about your configuration ; like screenshots to illustrate your issue.
Otherwise I won't be able to understand what is configured, what is the issue and how to fix it.
Also, it would be interesting to have your HikaSerial version number.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.