Checkout goes to homepage

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11 years 6 months ago #126213

whiskerworks.com/prop-shop – pick an item and try to check out
-- HikaShop version -- : 2.2.2 business
-- Joomla version -- : 2.5.11
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Safari/Firefox/Chrome
-- Error-message(debug-mod must be tuned on) -- : none

When you enter your info as a guest and click Next, it goes to the homepage.
The same thing happens if you try to log in.

Also, I think this just started happening when I upgraded to 2.2.2.



I used the contact form to send the login info, so feel free to take a look.

Last edit: 11 years 6 months ago by Tahiera.

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11 years 6 months ago #126219

Hi,

Please download again the 2.2.2 install package on our website and install it on yours and that should fix the problem.

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11 years 6 months ago #126226

I tried this but it didn't fix the issue.

On the cart now and on the pop-up that shows the 'proceed to checkout' button, it now says:
Undefined property: stdClass::$link in/home/whiskerworks/whiskerworks.com/components/com_hikashop/router.phpon line 56

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11 years 6 months ago #126235

Hi,

I update the HikaShop 2.2.2 in order to add a check for this kind of problem.
The link which point to your checkout uses an ItemId (a menu id) which does not really exists.

It could be the "force checkout menu" which was configured with a menu which does not exists anymore (so the menu can't be listed either in the HikaShop configuration) or it could be a link from a page with a wrong itemid.

But the new package avoid this warning message.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #126238

Thank you for looking into it. I don't see the error message now but still cannot check out.

'Force a menu on the checkout' is set to None.
(I tried setting to a menu from the dropdown list, then reset it to none.)

What should I try next?

' it could be a link from a page with a wrong itemid' <-- How do I solve this? None of the items I have tried work.

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11 years 6 months ago #126241

Hi,

In the homepage, I found this link

whiskerworks.com/component/hikashop/prod...3-the-guru?Itemid=18

Because we see "Itemid=18" in the url, it means that it uses a menu which does not exists. Otherwise the "itemId" won't be display in the url and you will have a nice "SEF" url.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #126252

I tried making a menu (test menu) and adding all the hikashop parts to it, but that didn't fix the problem.

I tried removing the itemid by editing router.php using the instructions here:
developernote.com/2012/05/how-to-remove-...m-url-in-joomla-2-5/

I also tried turning off SEF but it made no difference because the itemid is always there.

What can I do to get rid of it? It only seems to be on HIkashop pages.

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11 years 6 months ago #126254

Hi! This is happening to me too, what can i do to fix the trouble?

I found that the url of the next button in the guest checkout is actually, directing to the homepage, where i can fix this?

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11 years 6 months ago #126256

Ah that's true on my checkout page as well!

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11 years 6 months ago #126325

Hi,
And did you done some modification through the "registration" file of your "user" view of your front-end template, through "Hikashop->Display->Views".

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11 years 6 months ago #126352

I'm not sure, so I replaced it with the default code for registration.php and that didn't fix the issue.

Edit: Is there another view that could be the problem?

Last edit: 11 years 6 months ago by Tahiera.

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11 years 6 months ago #126359

Hi,

That the link is "empty" it's logical. But when you click on the button, a javascript should be process and validate the form.
Please redownload HikaShop 2.2.2 in order to be sure that you have the latest fixes.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #126371

I couldn't find the download link again, but I reinstalled the one I tried yesterday, but that didn't fix the issue.

If it's an issue with views, where should I look to fix it?
If it's an issue with itemid, where should I fix that?

Sorry for not knowing, but I'm not sure what steps I should take next to solve the problem.

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11 years 6 months ago #126380

Hi,

"My subscriptions" page under "My account".

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 6 months ago #126384

I downloaded and installed it again, but it did not fix the issue.

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11 years 6 months ago #126392

Hi,

I fixed the problem directly in your website by installing a special HikaShop version.
I found some various javascript errors which stop the checkout fields check.
Please confirm me that the problem is right solved for you and I will update the production package with the fix.

Sorry for the inconvenient.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: Tahiera

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11 years 6 months ago #126395

Thank you very much, I believe the issue is resolved now! I appreciate your help.

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11 years 6 months ago #126399

Dear Jerome, feel like i have a similar problem, could you please help me?

www.edaddeoro.com.mx

I just created a special admin user for the access

user: hikashopadmin
password: hikashop

Thank you so much in advance!

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11 years 6 months ago #126406

The version with the fix for that is now online.

Please download it on our website via the menu Your account>Your susbcriptions and install it yourself on your website and you will get these modifications too.

The following user(s) said Thank You: melisari

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11 years 6 months ago #126411

Excellent! Thank you!

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