Order total incorrect on Site

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11 years 1 month ago #143651

-- url of the page with the problem -- : www.equicooldown.com
-- HikaShop version -- : 2.2.3
-- Joomla version -- : 2.5.17
-- PHP version -- : 5.3.3
-- Browser(s) name and version -- : IE10
-- Error-message(debug-mod must be tuned on) -- : Error_message

Somehow we are getting an incorrect total in the checkout portion on our site. The order was one item with a 10% coupon applied and USPS Priority Mail Express shipping. It is one cent off. When the order details are sent to Paypal, they correctly total the order which causes a discrepancy between the site total and PayPal total. I'm attaching a screenshot of the Order Total from Checkout and the Order Total from Paypal. Please help.
Site Order Total:



PayPal Order Total:

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11 years 1 month ago #143754

Hi,

Please change the "round prices during calculations" option of the configuration and try again.

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11 years 1 month ago #143765

Well - I had that setting before but had problems with the sales taxes...please see my earlier post Taxes rounding when they shouldn't

For this case with the discount - it's rounding correctly, but not totaling correctly.

If I change the setting back to where it doesn't round during calculations, then I will have an issue with the sales tax again.

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11 years 1 month ago #143832

I do think this is a bug and can't believe others have not experienced it. I did some testing this morning and have two screenshots.

First is the order on the confirmation page before it sends to PayPal. This is with the item and shipping only - no tax or discount and it totals correctly:



Second is the same order after applying a coupon for 10% off. Now the total is wrong:

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11 years 1 month ago #143847

Could you try download the very last version of Hikashop (2.3.0) on our site?
It might solve the problem.

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11 years 1 month ago #143860

OK - I'll try that and then report back here.

Last edit: 11 years 1 month ago by debodle. Reason: change in message

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11 years 1 month ago #143874

I upgraded, cleared my Internet Explorer cache and still have the same results. Please see the screenshots below:

HikaShop Version



Shopping Cart with 10% discount applied:

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11 years 1 month ago #143891

Alright, i will proceed to some testing on our end.
Could you give a screenshot of you coupon configuration?

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11 years 1 month ago #143892

Here is my Coupon config:

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11 years 3 weeks ago #144157

Have you had a chance to look at this issue yet?

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11 years 3 weeks ago #144509

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