"Confirmation of your order" email not translated

-- HikaShop version -- : 3.1
-- Joomla version -- : 3.7
-- PHP version -- : 7.1

In general the email translation for en/de works but the "Confirmation of your order" email is always sent to the customer in English instead of German when the checkout was done in German. How would I debug that?

Hi nicolas

We seem to be having the exact same issue as described above, we have followed the instructions in regards of checking the order_lang column (the languages are appearing correctly in the database as "es-ES" for spanish and "en-US" for english, and so on). We have also tried the "Check database" in the hikashop configuration, but the issue still prevails.

This issue only seems to occur when the function onPaymentNotification(&$statuses) is called in the selected payment plugin.

Hi Nicolas

I have looked into the modifyOrder function and the save and loadLocale function in order.php file, and everything appears to be as it should. This issue also seems to affect the paypal payment plugin as the confirmation emails sent from there after the payment has been processed aren't translated either, even though the initial "order placed" email was sent in the correct language.

In my attempt to locate the issue, I also noticed that when changing an order status manually in the backend and set the "notify customer" to yes, the email is translated but the subject is not. However, if you view a specific order in the backend and click on the "Email" button (Next to the invoice, shipping invoice and back buttons), neither the subject or email are translated.

It worked as it should before we updated from 3.0.1 to 3.1.1, so the update seems to have broken that functionality

In my case translation works now. Either we translated the wrong strings earlier or it was fixed with the tatest commit.