Installed Hikaserial no serials or packs appear

Hello,

We would need basic information about your website and his configuration (version number).
Unfortunately, with the current details, I have too much question, like :
What serial generator are you using ?
Does your pack right using a serial generator ? Or does they have good imported serials in the database ?
Does your products right have a pack assigned ?
Does your HikaShop order statuses are configured correctly (you right have "confirmed" statuses) ?
Do you still have the default values for your HikaSerial configuration ?
Does your HikaShop orders are confirmed ?

I clearly understand that you want us to take a look at your website configuration but one goal of our support is to help you to be autonomous to configure and manage your webstore.

Regards,

Hello,

When an order is confirmed (or in your case, even when an order is created), HikaSerial is checking if there are products with "packs".
If so, it will look for available serials in the database or, if required, will use the serial generator to create new serials for that orders.
If there is no generator or the generator cannot create serials, your order will stay "empty" (but you have the "refresh association" button in the order details once you have fixed the configuration or fill your database).

For example if you're using the "coupon generator" but there is not "coupon template", the generator won't be able to generate coupons so no serial will be generated.
In your case, it looks like you're using the "series" generator BUT that plugin is not published in your listing (first screenshot).
It would explain why no serial are generated because HikaSerial cannot call a generator if the plugin is unpublish.

The word "right" means that there is a generator configured in your pack and there is a pack assign to the products with which you are performing your tests.

Regards,

Hello,

Without details about the configuration of your pack it will be difficult for us to know if your serials are able to be consumed.

In any case, I recommend you to perform some modifications in your HikaSerial global configuration for the "display serial" and "useable serial" settings
www.hikashop.com/support/documentation/1...l-configuration.html

Regards,

Hello,

I clearly understand that you want us to take a look at your website configuration but one goal of our support is to help you to be autonomous to configure and manage your webstore.

1 - If you take a look at that tutorial you will see how you need to configure your pack in order to use the consumption for "e-tickets".
www.hikashop.com/support/documentation/2...ticket-tutorial.html
Please note that you never mentioned what you want to do ; you never told that you need "consumption" of serials or else.
So I'm afraid that even if we can see your configuration we don't know anything related so we can't help you for things that we don't know !

2 - If you're looking at the same exact tutorial you will see a screenshot of the HikaSerial configuration.
And if you read our HikaSerial documentation you will find explanations of the different settings and their purpose :
www.hikashop.com/support/documentation/1...nable_order_statuses

When a HikaShop order is validated (and there is a product which use an HikaSerial pack), HikaSerial will assign some serials to this order.
You have to specify all orders status which allow to have a serial.

The default configuration is "confirmed,shipped".
So when an order would be confirmed (example: his status changed from "created" to "confirmed"), HikaSerial would assign serials.
If the order changed to "shipped" after that, the serial would stay.
It is important to notice that if "shipped" is not present in the list and an order change his status to "shipped", the serials would be unassigned by HikaSerial.

So, even if I don't know what you want to do ; I think that you don't want to give valid serials for your customers who have "created", "cancel" or "refund" orders.

Regards,