Content of custom field not included in the png

-- HikaShop version -- : 3.1.1
-- HikaSerial version -- : 2.0.0
-- Joomla version -- : 3.7.4
-- PHP version -- : 7

Hi,

I am using a custom field for a few products. There is a text area where user can fill in their own text for the electronic vouchers.

I have integrated a dynamic text " {order_product.gutscheindeinenachricht} " into the attach serial plugin.
Works nice, the text is written in the voucher (png). Fine.

But:

It does not work when I change the product to a product with variants. All the same, same category... the only difference is that I added a few variants of the product. And of course I added the serial packs to the variants. (When I go to the serial package: it shows that the product variant is added. I can see the product number in the list.)

All other fields (serial number, clear text, product price, QR....) are written in the the png voucher as they should.

Just the content of the custom field is missing.

I am not sure if it was working before the latest serial update or if I have just done something wrong

thanks

Hi,

here are three attachments/screenshots:
1. attach serial plugin
2. customfield
3. serial pack settings

I tried with different products and different attach serial plugins. Same result.

When removing the variants of the product and just using one single product... then the dynamic customfield text {order_product.gutscheindeinenachricht} is written in the png voucher. But not when using product variants.

thanks

Hi,

I tried to target just one variant (because the variants have different voucher designs)
so every design comes from a different attach serial with a unique serial pack.

I did it again:
First with a normal product: everything is included in the png
Product variant: the custom text is missing

I compaired the two orders:
There is no custom text visible in the backend (like in the first order).
The content of the custom fields seem to be not stored.

see the screenshots please
maybe it helps