[SOLVED] Serials not consuming

-- HikaShop version -- : 4.0.0
-- HikaSerial version -- : 2.2.0
-- Joomla version -- : 3.9.0
-- PHP version -- : 7.2.11
-- Browser(s) name and version -- : Chrome

A year ago I set up a store that gets used for an annual event. Sales associates are given 7-digit codes (HikaSerials) that are linked to one of four pointsgen Packs, in quanities of 250/500/750/1000. They then use these points to purchase products on the shop. We used this system with great success and were very pleased.

This year, I cleared out all the old user data, orders, and serials. I updated to latest versions of Joomla, HikaShop, and HikaSerial. I generated new serials and used the import feature to import them to the various packs. However, I can't get any serials to consume on the front end. Each attempt is met with "Error:Serial already used. Message: Serial invalid."

My settings are all the same as last year. I have confirmed that the consumer is configured (I think) correctly and is published. I also tried generating serials directly in the pack generator rather than importing, but was met with the same result.

Has anything changed in terms of configuration since this time last year? Please see the attached screenshots of my settings. Hopefully you'll see something I've missed.

Thanks very much.

I got it working. You were right on the serial extra data. I compared with the previous year and saw that I did have that there. I added that column to my data and re-imported.

However, that alone didn't do it. I also needed to change the HikaSerial configuration settings, specifically Unassigned serial status: Unassigned and Assigned serial status: Free to use.

Thanks very much for your assistance!