Hello,
There is no serial attached to your order, so it is "logical" that you do not have an e-ticket image in your notification email.
We can't see the order status in your screenshot ; we would need to be sure of it.
If the order is "created", you can edit the status directly in the backend (in the order details, not in the order listing).
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.