Hello,
Even if you modify the configuration for the HIkaShop cron frequency, the task for HikaSerial has its own frequency that you can configure in the HikaSerial configuration panel.
By default the email generation is made every 10 hours. and the processing (sending) is made every 15 minutes.
If you want to force the generation (and processing), you need to modify the values for the "last time" (cron_last_queue / cron_last_emails) in the HikaSerial config database table (that you can access via phpmyadmin).
By reseting these entries to "0", it will mark them as not processed and the next cron will trigger them.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.