Help with HikaSerial - Setup for Fift Vouchers

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  • Hikashop Business
3 years 3 months ago #335479

-- HikaShop version -- : 4.4.3
-- HikaSerial version -- : 4.0.0
-- Joomla version -- : 3.10.1
-- PHP version -- : 7.4.23
-- Error-message(debug-mod must be tuned on) -- : No Error message, just need help.

Hi, I have purchased HikaSerial and I would like to use it to create Gift Vouchers that can be used for specific products. After installing it I am no closer to understanding how to set this up, either after reading the documentation. Is there a step-by-step guide on how to set up gift vouchers? I am not really understanding how this all connects together.

Thanks.

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3 years 3 months ago #335490

Hello,

You can use that tutorial : www.hikashop.com/support/documentation/2...ticket-tutorial.html
But instead of using the "random" generator, you have to use the "coupon" one : www.hikashop.com/support/documentation/1...ugins-coupongen.html

Please note that before creating the coupon generator instance, you have to create an HikaShop coupon (unpublished) which will be duplicate each time a new serial will be created by that generator.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 70
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3 years 3 months ago #335500

Thanks for that. So I have gone through and done that.

I want to create Gift Vouchers of £50, £100 and £200 where do I go to add the value to the voucher? Is it the product price?

Also is it possible to add a voucher that can only be used for a specific product category?

Thanks a lot for your help, I am under pressure to get this live so your help is much appreciated!

Paul.

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3 years 3 months ago #335514

Hello,

The fact that the coupon generator copy your "coupon template" allows you to use all HikaShop coupon restrictions and filters, like the product category filter.

You can set-up the coupon generator to change the value of the coupon price

Variable discount - If not empty, it would override the coupon flat amount by the percentage of the linked product price.

By using a 100% variable discount, the coupon price will be the product price.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 70
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  • Hikashop Business
3 years 3 months ago #335640

Hi Jerome, I am still not getting this! Do you guys offer an option to login and have a look or can I purchase some time for you to look at it as my customer needs it working asap, and I can not get it working?

Would appreciate the help.

Thanks.

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3 years 3 months ago #335667

Hello,

Can you try to describe your issue ? (what you do have, what is not working..)
Some screenshots of your coupon template, your coupon generator and your pack will be also useful to understand the current situation and help you the best way.

We do prefer to help you understanding how the product is working and how to use/configure it.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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3 years 3 months ago #335702

Hi, so for some reason all other products seem to be working fine and you can pay with no issues. The vouchers give the attached error, just saying INVALID_DATA. I have also attached two files for the Voucher product. It does create the serial if I manually finish the order in the backend, but need to test the email etc.

Attachments:

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3 years 3 months ago #335706

Hello,

CF : www.hikashop.com/support/documentation/2...ipeconnect-form.html

Tips
Stripe do not accept payments below $0.5 / €0.50.
We recommend to set-up the minimum price in the plugin depending your currency.
For more currencies stripe.com/docs/currencies

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 70
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  • Hikashop Business
3 years 3 months ago #335757

Thanks for that, I think I am almost there! I have managed to get the voucher working, printed to a pdf and that looks great. My last issue is trying to get the serial number and some general text that will explain how to use it in the confirmation email, but only when they have ordered a voucher. How would I go about doing this?

Thanks again for your support.

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3 years 3 months ago #335775

Hello,

You will find two views "show_email_notification_html" (one in the front, another in the back) which are used for the HikaShop emails.
It displays the serials list but you can override the view to add some text.
You need to override both views because the email can be generated from the front (payment notification) or in the back (manual confirmation).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 70
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  • Hikashop Business
3 years 2 months ago #335983

Hi, I am just trying to get the text in the email. The issue is that the serial is not showing in the email that is sent to the customer. See attached for the email the customer receives. Do I need to switch this on somewhere?

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3 years 2 months ago #335988

Hello,

Looking at your email, that's not a "default" HikaShop email but a customized one.
Since there is no details regarding the order, I suppose there is no trigger for HIkaSerial.
You should open a new thread in the HikaShop section of the forum in order fr your "order customer notification" email.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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