Attaching two different images on email

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10 years 1 month ago #173991

-- HikaShop version -- : 2.3.3
-- HikaSerial version -- : 1.8.3
-- Joomla version -- : 3.3.3
-- PHP version -- : 5.3.29
-- Browser(s) name and version -- : Chrome

When an order is created with two different products (1 concert ticket and 1 raffle ticket), I am having trouble attaching both images to the email. Only the last product is represented - What am I missing?

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10 years 1 month ago #174042

Hi,

I will require a little more details about your configuration.
The "attach serial" plugin generate one image for each serial in the order (if the serial is in a "pack" that the plugin manage).
How your attach serial plugin is configured ? How the two products are configured (for the serial) ? What's your packs ? Does the order contains all serials you wanted ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 1 month ago #174057

Hi Jerome -

The attach serial plugin works fine if only one product is ordered - I have a pack for each serial

When two products are ordered the order contains both product serials but only one image -

I have attached a screenshot of the email received by the customer -

Thanks, Kim

Attachments:

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10 years 1 month ago #174065

Hi,

I am sorry but it does not answer to my questions.
So please answer to them, all of them.
Because regarding your image, I don't think that your attach serial configuration is right and that the product "Wall of wine" works with the attach serial plugin.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 1 month ago #174146

Here are the answers to your questions -



How your attach serial plugin is configured ? I followed the directions on the tutorial - Each serial plug in works when purchased separately -

How the two products are configured (for the serial) ?

Product - Wine Raffle - seriesgen - WallofWine_Series [generator plug in]
- WallofWinePack [pack configuration]
- no group filter configuration
- assigned to product - WOW Wall of Wine

Product - Stand UP! - randomgen - E-ticket gen [generator plug in]
ticket - Stand UP! Sing OUT! [pack configuration]
- yes - group filter configuration
- assigned to product - Stand UP! Sing OUT!


What's your packs ? see above

Does the order contains all serials you wanted ? yes


thanks, Kim

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10 years 1 month ago #174157

Hi,

But your two products are using serials from different packs.
Does your "attach serial" plugin configuration allow these two different packs ? Or are you using two different "attach serial" configuration for each pack ?

You said that if you buy the products separately it is working. So if you just buy the product "Wine Raffle" you got the image for that one correctly ?

Are you using a specific API for sending your emails ? (like mandrill)

I already saw the plugin "attach serial" working on user website with 4 images generated for one order, using one or several configurations. Or several "attach serial" configuration which generate several images for one single serial.
So I am currently surprised to see such kind of trouble.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
Last edit: 10 years 1 month ago by Jerome.

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