PayPal charged for renewal, but subscription expires in HikaSerial

  • Posts: 32
  • Thank you received: 2
  • Hikaserial Subscription Hikashop Business
8 months 4 weeks ago #359275

-- HikaShop version -- : 5.0.2
-- HikaSerial version -- : 4.0.2
-- Joomla version -- : 4.4.0
-- PHP version -- : 8.2.

Hi,

we use HikaSerial to sell annual memberships, using PayPal Recurring Payments plugin that comes with HikaSerial.

We have a situation with one customer who was charged a membership renewal on PayPal, but that payment was never recorded in HikaShop and their membership expired.

Questions:

1. Are there any logs either on PayPal or in HikaSerial so we can check what happened?
2. How does HikaSerial receive payment notifications from PayPal? I couldn't see any webhook configuration options in the PayPal Recurring Payments plugin, so I'm just curious about how the process works in general.

Thank you

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8 months 4 weeks ago #359286

Hello,

Do you authorize the renewal of the subscription at least 1 day before the expiration ?
www.hikashop.com/support/documentation/1...ration.html#sub_main

We realized that the Paypal recurring plugin does not override that setting and can create a unwanted side effect.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 32
  • Thank you received: 2
  • Hikaserial Subscription Hikashop Business
8 months 4 weeks ago #359294

Hi, here is a screenshot of our current settings related to that:

tinyurl.com/22yj2qxu

Please let me know what are the next steps. Thank you.

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  • Posts: 26156
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  • MODERATOR
8 months 4 weeks ago #359306

Hello,

You should at least authorize 1 day before the expiration.
Otherwise, if the Paypal notification is sent before the renewal, HikaSerial won't be able to perform the extension.
That's something we want to improve in a future release.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 32
  • Thank you received: 2
  • Hikaserial Subscription Hikashop Business
8 months 3 weeks ago #359333

Thank you, I've updated the "Renew before expiration period" to 1 day.

The following user(s) said Thank You: Jerome

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