Serials not in orders in backend or email

Purchased hikaserial and trying to setup etickets for nightclub events. Created pack associated it with product and Generated random serials. Serial does get assigned in hikaserial component but in hikashop orders it does not. In other words, when you go to hikashop admin page the order is there but no serial.

Also been reading and searching the forums on how to email serials to customers and I'm left a bit confused. Think from what I gather I have to change the order_status_notification.html.php but have not seen what needs to be changed in that file.

The answer seems so close but it eludes me

Wow, fast response and that did the trick, all works now. Hikashop and serial turned out to be the best solution for this website I tried k2store and ohanah and rsevents pro and imo they all fell short or needed way too much customization for it to work for this particular website.

These 2 components work like a charm and with the add cart to html link feature I can add a product or associate an eticket anywhere on the website in any article and now great support as well.

I will highly recommend Hikashop and serial to anyone.

Done!