How to find out who used the coupon?

Hi, we need to trace the coupons ( Gift certificates).
What we can do: we can identify who bought the serial number
What we cannot do: we can not find out who used the serial number
What we need: from the serial number we somehow must find the person who actually USED the serial number

How can we realise this?

Hi Jerome,

you wrote:
HikaSerial link the serial with the user.
>> i can only identify the buyer of the code
In the HikaSerial backend, you can see in the serial listing (and in the serial form) the user name (with a link to his HikaShop account).
>> i can only identify the buyer in both screens.

Careful: There is an option in HikaSerial 1.7.3 in order to do not make this make.
>> i played around with all settings, still cant see the user who USED the serial

For me i dont need a fancy solution but must find out who used the serial number.

So, whats the next step towards a solution? Is it somewhere or has it to be developed. I guess, one day this should be part of the product, right?

regards

juergen

Hi Jerome,

to make it more understandable, i send you an usecase:

girl buys a giftcertificate for her boyfriend :
In Hikashop the order Code is generated order-7
In hikaserial a serial number is generated lets Say Gift-123

3 days later boy uses this code to buys something in the shop
In Hikashop the order Code is generated order-8
In Hikaserial the Serialnumber is linked to the order, but we cannot see this

What we can see in Hikaserial is the following

Order-7 is linked to the Giftcertificate Gift-123 ( User created this code)

What we cannot trace is the following:
Order 8 is linked to the Giftcertificate Gift-123 ( User used this code)


For us would be an ideal solution the following:
By selecting the Serialnumber (Gift-123) i get all Data from the serial number (Wich is already working)
In hikaserial i can see the Ordernumber of the person who bought the serial number Gift-123 ( Order-7)

AND ( and this is not working at the moment)
I would like to see as well the Order wich ctually used the serial number (Order- and the serial Number ( Gift-123)

Is this more understandable?

regards

juergen