Hi,
Please provide the HikaSerial version number you are currently using.
I made some test in my local website and I didn't have specific problem to display the serial details.
Be sure that :
- The pack is published
- The pack have the option "webservice" activated
- The serial exist
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.