Image attachement in confirmation mail

  • Posts: 163
  • Thank you received: 6
  • Hikashop Business
8 years 9 months ago #229180

-- HikaShop version -- : 2.6.1
-- HikaSerial version -- : last
-- Joomla version -- : 3.4.8
-- PHP version -- : 5.5.29
-- Browser(s) name and version -- : Chrome last

Good morning,

I could setup the creation and sales (with amount defined by customer) of gifts certificate on my website, and the confirmation mail sent to the customer includes the serial, everything is fine.

But I would like also an image to be included with the mail, with the possibility to download it.

I set up the example you give in your documentation on attachserial, put the template in images, of course the options Attach in emails and Attach as download are activated, but the mail doesn't include any attachement or image, only the serial number listed in the body.

Do I have to insert the tag "#hikaserial:attachserial:2" somewhere ?

Can you help please?

Thank you in advance

Jean-Loup

Attachments:
Last edit: 8 years 9 months ago by jean-loup.

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 9 months ago #229182

Hi,

When you are using some special integration to send the email ; it is possible that the attachments are not working properly.
That's why there is a setting in the "attach serial" plugin (in the Joomla part) to use an alternative mode for the attachements.

Kind regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 163
  • Thank you received: 6
  • Hikashop Business
8 years 9 months ago #229230

Ho Jérôme, not sure to really understand what you mean.
I use the Joomla plugin (on the print screen) and fill the fields?
Should I insert the tag "#hikaserial:attachserial:2" in the hikaserial field of the plugin?

I don't use special integration, I just tried the example you gave in your doc...
Can you help or give me the link to a topic with the explanation?
Thank you in advance

JL

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 9 months ago #229239

Hi,

So you're not using a dedicated/special SMTP service ?
When you can see the serials in the email content ; you can be pretty sure that the "attach serial" plugin will attach an image if it should (plugin published, configuration published, right pack).

The configuration of the plugin in the Joomla part allow you to use specific settings to avoid some issues.
Like the setting "attach a virtual file" which is working fine most of time but with some servers need to be set to "no" in order to create a temporally file in your server to let the SMTP use that file as attachment.
The "mime type" is similar ; we had some issues with attachments when the "mime type" was set ; so we added a setting to avoid issues for that users.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 163
  • Thank you received: 6
  • Hikashop Business
8 years 9 months ago #229296

Hi Jerome

I tried almost all the combination and nothing is working, despite the mail received seems perfect
Do you think possible for you to have a quick look at our configuration to see is something obvious is missing?
Would be nice to have this feature working ;-)
In case I sent you accesses in private message
Good night!
Jean-Loup

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 9 months ago #229298

Hi,

Just for the clarification.

In case I sent you accesses in private message


And you can read in my signature

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

I have to admit that I hate private message... Really hate them.
So pleeeease do not send me any PM. All of them go directly in the trash and I don't read them anymore.

Thanks for your understanding.

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 163
  • Thank you received: 6
  • Hikashop Business
8 years 9 months ago #229324

Well noted sorry, not really familiar with all this

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 9 months ago #229371

Hi,

Can you please provide more details about your Joomla "mail" settings ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 163
  • Thank you received: 6
  • Hikashop Business
8 years 9 months ago #229435

Good Afternoon
I use the PHP mail so far.
Should I try the SMTP or Sendmail?
Thank you

Please Log in or Create an account to join the conversation.

  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
8 years 9 months ago #229443

Hi,

Do you have the possibility in Joomla to send email with attachments ?

Like that ; I can't provide you any useful answer for your problem.
HikaSerial is using default Joomla function to include the attachment in the email ; so I got no explanation for your issue.

Best I can propose you is to use the "file download" alternative.
The attach serial image won't be include in the email but the customer could use the download link with the product to get his image.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 163
  • Thank you received: 6
  • Hikashop Business
8 years 9 months ago #229465

Thank you I will try

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.076 seconds
Powered by Kunena Forum