Gift certificate

Hello,

Please understand that there is no coupon in HikaSerial :

We checked that the coupons are set to assigned and made several attempts to make it work.

So I don't know what you're talking about.

We have the Hikaserial points coupon module in the checkout page

That's not the name of the checkout block provided by HikaSerial.

When we manually added a user to the coupon it gave us a success message but the points where not added to the user in AltaUserPoints

There is no "coupon" in HikaSerial.

I'm sorry but it's not possible to understand what you have done, what you get and what is the content.
Maybe some screenshots ?

Regards,

Hello,

Your pack is not link with any product and your generator is configured to set a dynamic value of points depending the product the customer has bought.
I really don't know what you have for your serials but you should check the "points value" in them.

The goal of the points generator is to embed a points value in the serial.
CF : www.hikashop.com/support/documentation/2...ugins-pointsgen.html

The points generator plugin is a basic serial generator.
It main goal is to include a number of points in his "extra-data". Thanks to it, the "points consumer" will be able to give a predefined number points to the end-user.

Since your serials won't have the "points" information ; the consumption of these serials can't be authorized by the plugin "points consumer".
The goal of the points consumer is to get the points value and credit them to the customer :
CF : www.hikashop.com/support/documentation/2...-pointsconsumer.html

The points consumer plugin works with the points generator plugin.
When the points generator plugin create a serial with a number of points attached, the consumer accept to consume the serial and give the predefined number of points to the user.

Afterwards, I see your sentence :

The only time it worked was when we manually assigned the serial to a specific user.

And I can also see that you have activated the setting "target serial user" which is literally targeting the serial user to credit the points instead of targeting the current logged user (but that setting keep the current logged user if there is no serial user assignation).

Regards,

Hello,

That part is related to the HikaShop "user points" plugins and not to the HikaSerial part (or its plugins).
I recommend you to open a new thread for that or to consult other existing threads in the HikaShop section of the forum talking about the configuration of user points ; but I suppose that your issue comes with the settings of your order statuses (which is the most common issue).

Regards,

Hello,

By using a valid link, it would be better :
www.hikashop.com/support/documentation/2...tml#tuto_create_gift

Please note that the tutorial is to give the first steps regarding HikaSerial and it is not mean to be focus on gift certificates.
Nevertheless, the last part of the tutorial gives some explanations regarding what is required to create a gift certificate : Such as using the coupon generator and configure the "attach serial" (or "pdf serial") plugin.
The coupon generator documentation do contains the explanations regarding how to create your coupon template.
Afterwards, I'm afraid that I cannot improve a documentation if I don't know what is the problem.

Regards,

Hello,

For the coupon template ?

Unfortunately, it is not easy for me to give you a precise reply ; because you need to configure the coupon how you want it to be copied.
The goal of the "coupon generator" is to duplicate one existing coupon (called "the template") and change at least two values :
1 - The coupon code (which will contain the generated random serial)
2 - The coupon publish state (which will be set to "published")

Afterwards, it is possible for the plugin to change some other elements like the price or the "end date".
But basically, the plugin is just duplicating the coupon and all its restrictions/settings.

There is no one single way to configure your coupons, they are a lot of possibilities and due to that flexibility, it will allow you to do whatever you want (a coupon targeting a specific product, or categories, with a minimum order requirement, etc).
I would personally recommend to set the "quota" to 1 so the generated coupon could be use one single time ; afterwards, it could be possible that someone have a case where he to give coupons with a quota set to 2 (or 3..).

In the "coupon generator" plugin, there is a screenshot of a template where I set-up the minimum restrictions ; what I assume it could be the most generic configuration :
www.hikashop.com/support/documentation/1...ugins-coupongen.html

Once you have your coupon made up for your case ; you just have to select it in your coupon generator and HikaSerial will duplicate your "coupon template" each time a serial will be generated for a customer.
The serial he will receive with its order confirmation will correspond to coupons in your database.

Regards,