coupon status

Hello,

HikaSerial do not assign a coupon ; it assign a serial.
But the "coupon generator" can create HikaShop coupons and that generator publish the coupon by default, it's an hard coded rule within the plugin.
So I'm afraid that I can't follow your workflow and what can be your issue.

Regards,

Hello,

The workflow you're describing is not possible.

When the order is confirmed and only when it's confirmed, HikaSerial will generate the serial.
And if you're using the "coupon generator", it will also create an HikaShop coupon code in the database (by copying a "coupon template" you have configured).

BUT !
There is no feature or option to generate a coupon before the order is paid and make that coupon published after.

So, I really don't know how your HikaShop & HikaSerial are configured but what you're describing was not possible unless you have perform deep modifications in the core.
Even if HikaSerial is highly flexible, its workflow is very regarding when and how content is generated.

Regards,