Hello,
It would require to use custom item fields (HikaShop Business) so for each ticket, you will be able to provide the specific details.
Afterwards, HikaSerial (and its plugins) handle the custom item field ; so you will be able to display them in the emails et ticket image/pdf.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.