Generated coupon-code can't use later....

-- url of the page with the problem -- : blue-ocean-wassersport.de/gutschein
-- HikaShop version -- : 4.0.1
-- HikaSerial version -- : 2.2.0
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2.10
-- Browser(s) name and version -- : any browser

Hi,

I generate coupon-Code and can sell them. But it is mot possible to use the code later, it's saying always the cod is not correct...
Sure, I have to switch on one place the right thing.

Any idea?

regards
Harry

Hi Jerome,

I used the coupon generator and made a package. Then I generate 100 Numbers.
The sattes for refund serials set to "Free to use", consume will check user to "no" and no user assign to "yes".

With the products I select the package.

The coupon works fine and in the backend I can see the used numbers. Also the Email was generated, is o.k.

When I see the list of codes I can see the order number an a user id or his email.... there the status is now "assigned", perhaps this is the problem?

If you want, I can give you access...

thanks
Harald