How to exclude a product or category from the coupon

-- HikaShop version -- : 5.0.3
-- HikaSerial version -- : 4.0.2
-- Joomla version -- : 4.2.9
-- PHP version -- : 8.1.26

Hi, using the automatic coupon feature in Acymailing, it is not possible to exclude a product or category from the coupon (I have already asked their support team). I would like the coupon to be activated on all products except for one product or category. Specifically, I am referring to a product that can only be purchased with recurring payments. Is there a way to exclude a product or product category from any type of coupon? Obviously I know that if I create a coupon in Hikashop I can define the categories to which it can be applied and can, consequently, exclude others. But with the email marketing automation system, via Acymailing follow up, this function does not exist. Can you help me find a solution? For example, is there a function on the product page to disable any coupons for that product? I don't think I've seen it, but I'm asking anyway.

By the way, if a coupon is created with Acymail with a 10% discount on all products, therefore including a product with a recurring payment with PayPal of 100 euros each month, what value will be applied to the renewal of the second payment, 90 euros or 100 euros?

Thank you.
Best regards
Francesco

Thank you,

Jerome wrote: But if the order contains just one recurring product, the plugin will perform the first transaction on the entire order and ask for the recurring only on the recurring product price.

In most cases, people who purchase on my site with recurring payment do so in an order with a single product. So I ask if I understood correctly: if the product has a price of 100 euros and is purchased with a 10% discount coupon for 90 euros, will the next recurring payment be 100 euros?

Thank you
Regards
Francesco

Thanks a lot
Francesco

Hi, a purchase was made with a recurring payment set to 1 euro by applying a 10% discount code. The first purchase and the related order were perfect at 0.90 euros. At the first renewal, after 3 days, Papal provided a new payment of 0.90 euros. But Hikaserial changed the subscription as expired and no new order has been created. Could it be because the 10% coupon code has expired in the meantime? It was valid for 2 days. Previously we placed a test order on the same 1 euro product, without applying the coupon, and the order was successfully renewed after 3 days.
Thank you
Francesco

Hi,
no orders were created when PayPal successfully made the renewal payment. If you want to see what happened please enter the backend, you already have the credentials and check what happened with this order Order nr 005296-2024-A
000078-2024-A
Thank you.
Francesco

Hi,
here are some details, please see the attached files.
On April 30, an order was placed for a 1 euro product using a 10% coupon. The order was paid 0.90 euros by Paypal.
On May 3, PayPal paid 0.90 euros again, but Hikashiop did not issue the new order.
Please note that the 10% discount coupon expired on April 2nd
I hope this helps
Regards
Francesco

Sorry, I forgot the attachments

Hi,
now I have put the debug mode for recurring payment.
Even the last purchase didn't work when it was renewed. I hope all the screenshots I took can help you understand.
Thank you.
Francesco

Hi,
as you understand, I'm still doing some tests.
The first test, without coupon, went well, the order and the renewal order were done correctly.
The second test was done with a coupon that expired before the renewal and Hikashop did not place the order.
The third test was done with a coupon that was still valid on the renewal date, but Hikashop closed the order.
In all cases, Paypal has always made the payment even at the renewal for the amount of the initial order, in the second and third tests therefore with a 10% discount.
The discount coupon is released by Acymailing (follow up after a week from purchase) when a person makes a purchase with Hikashop, but unfortunately it is not possible to exclude a product, otherwise we would have already solved it, we would have created a coupon not applicable to the product with recurring payment.
I have been wanting to launch a marketing campaign to promote the new recurring payment method on my site for many months, but I still have this problem today and everything is still at a standstill until I understand how to manage the situations. I could write on the product page "Do not use the coupon for this product", but you know that many people do not read everything and the risk that they then use the coupon remains, with the consequences of providing a disservice to customers.
If you can find a solution quickly I would be very grateful.
Best regards
Francesco

Hi,

Jerome wrote: We d not have the IPN logs from Paypal

can you kindly tell me where can I find the IPN logs from Paypal?

Thank you
Regards

Hi

Jerome wrote: But the fact that I don't know why the order is not created at the first place and why the second test was more conclusive (even if it was not confirmed since the order total was not the same as expected) ; is blocking.

Sorry, but I don't understand what you mean, can you explain it to me in other words? Talking about the IPN procedure on Paypal, it is too difficult for me to set it up. I hope you can reproduce the problem on one of your testing sites, where you will surely have activated your IPN procedure.
Thank you
Francesco

Hi,
maybe I found the right place on the PayPal site to activate notifications. Is this what you mean?
What should I put as the URL? Please look at the attached file.
Thank you