Hello,
Does the "PDF" downloadable from the HikaShop order?
You have to check how the product is configured ; it looks like you set-up the same value for the "name" than the "File Path".
Please check the section "Attach as download" in that documentation page :
www.hikashop.com/support/documentation/1...ns-attachserial.html
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.