Empty subscription duration when creating a subscription manually

  • Posts: 33
  • Thank you received: 2
  • Hikaserial Subscription Hikashop Business
2 weeks 1 day ago #364925

-- url of the page with the problem -- : www.winescholarguild.com
-- HikaShop version -- : 5.1.1
-- HikaSerial version -- : 5.0.0
-- Joomla version -- : 4.4.3
-- PHP version -- : 8.2

Hi,

we have a HikaSerial plan called "3-Month Complimentary Membership" which is related to a product and creates 3-month long subscriptions when the product is purchased. All of that is working fine (screenshot: prnt.sc/xeqjvcT5-S0l )

However, If I go to HikaSerial > Subscriptions and create a new subscription manually, and choose that same plan, the subscription duration isn't automatically set to 3 months - it remains empty (example: prnt.sc/R45iQDOK7Ql_ ) .

Is there a way to automatically set the duration of the subscriptions linked to a plan, if they are created from the admin panel, or do I have to manually enter the start and end date?

Thanks

Please Log in or Create an account to join the conversation.

  • Posts: 26166
  • Thank you received: 4029
  • MODERATOR
2 weeks 20 hours ago #364930

Hello,

A plan don't have a duration.
When you configure a product with a plan, you choose the duration of the subscription and its price.

So when you create manually a subscription in the backend, there is no product, there is no price and there is no duration.
That's why when you create a subscription manually in the backend, you have a field to select the end date.
The backend gives you the access to all values ; you can change the state, the end date, and so on.

The backend is not the right place to create subscriptions if you want to follow the process.
The real process is in the front-end, when the customer place a product in his cart and confirm it.
Now if you do want to give free subscriptions you can create HikaShop coupons so the customer will be able to validate its card (and subscription) for free (one short, without recurring).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
Time to create page: 0.046 seconds
Powered by Kunena Forum