Browser - Safari product picture upload issues

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  • Hikashop Business
7 years 4 months ago #273017

-- HikaShop version -- : 3.1.1
-- HikaMarket version -- : 1.7.3

Dear support team,

Recently we tested to upload picture on safari and we found out that we are unable to upload any picture.
When we use drag the image and drop it within the box, safari simply open image in another tab.
When we click on the upload button, we are able to select image.
After we select and confirm the picture, the box does not react and the images do not upload.
We hope to hear from you soon.
Thank you.

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  • MODERATOR
7 years 4 months ago #273048

Hello,

Do you have the same issue in the HikaShop backend ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 567
  • Thank you received: 11
  • Hikashop Business
7 years 4 months ago #273174

Hi Jerome,

It works fine in the hikashop backend.
Thought the code was not fully loaded on browser so we clear cache and tried again.
It is still not working.

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  • Posts: 26158
  • Thank you received: 4028
  • MODERATOR
7 years 4 months ago #273212

Hello,

Okay, so it means that there is no incompatibility of the "upload" lib with Safari.
So I think that you have some javascript errors in the front-end page and the "uploader" is not initialized (which means that you should see the HTML upload field in the page).

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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