Hello,
You're in the HIkaMarket section of the forum.
Looking at your licences, you're not using HIkaMarket, so I suppose that you're question is related to HIkaShop and not HikaMarket.
I invite you to make a new thread, in the HikaShop section of the forum for that question.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.