Vendor are missing?

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  • Hikashop Business
2 years 2 months ago #344769

HI,

I use Hikamarket for a while and we need it only three months per years. This is for the program "Tree of Joiy" where we help more than 600 poor children to a have a free gift from Santa Claus for Christmass. We have 8 organisms that are considered as Vendor for Hikamarket. Those organisms will register children to the program.

I have a bug this year. Users are missing in Vendor options (administrator option field). For ay reason they all be unlinked to their vendor.

I tried to select them again and they simply are not available on the user list. I have only 5 of them available. One of them was available and it work correctly, but others are not there. Any idea what can cause this?

I have made a video for you ( in French) to help you understand my situation. Can you help me?

www.loom.com/share/093971b8eb1546db8ff0643bbacfa218

Many thanks !


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2 years 2 months ago #344800

Hello,

You have 50 Joomla users, but what is your HikaShop backend user listing content ?
The link between a vendor and a user is made on an HikaShop user, not a Joomla one.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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