hikamarket contact button not send email to vendor

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  • Hikashop Business
1 year 10 months ago #348151

-- HikaShop version -- : 4.5.1
-- HikaMarket version -- : 4.1.0
-- Joomla version -- : 3.9.21
-- PHP version -- : 7.4.33
-- Browser(s) name and version -- : Google Chrome

hi can help to check why the contact button not send email to vendor when customer send request for contact us for order button. I have make the settings "Send contact mails to vendors" to yes but still vendor cannot receive, it only send the mail to administrator.

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  • MODERATOR
1 year 10 months ago #348184

Hello,

The "contact us" in the product page is handled by HikaMarket since it is possible to be sure who is the vendor of a product.
But the "contact us" in the order is not supported by HikaMarket, the main reason is that an order might not be handle by the vendor and that you can have multiple vendors in the same customer order.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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