Re: can a user edit their order?

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12 years 5 months ago #57564

I need for a user to be able to go into their account and to their order and be able to edit it after they have placed an order.
Is this possible?

Particularly the custom order fields is what I need them to be able to go back into as they are unlikely to know the answers when they place the order.

For example, one of the custom fields is asking them what car rental company they will be using during their stay, but they might not know that when placing the order, but should have the ability to update that once they find out.

thank you

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12 years 5 months ago #57640

That's not possible. Orders are not editable by the user once placed.
You could have a form somewhere where users could ask to have their information updated using a joomla form component. That would mean some manual work for you though.
Otherwise, it would require the development of such feature in HikaShop.

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6 months 3 weeks ago #361265

i see that this issue is almost 12 years ago, but today i also need to allow users to edit their orders. Basically i need to allow them to edit custom item fields and discount coupon (if the order is still not paid). Of course all these changes should be reflected in history.

P.S. User can't just create a new order with updated info, because i allow only one purchase per product for user.

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6 months 3 weeks ago #361268

Hi,

There is no way for the customers to edit their order.
That could cause many issues. For example, if the custom item field values would be tied to the price of the product, or if the coupon would change the total amount, this might lead to the shipping method selected during the checkout not being valid anymore, taxes to be recalculated, etc. It's basically a can of worms to allow for that.

What we did however since then is that you can provide your customers with a way to contact you easily from their order.
So if you provide access to the order history, via a menu item of the type "HikaShop order listing" or "HikaShop user control panel" or via the link in the email notifications, users can see a "contact us about your order" button. When they click on it, they get a contact form, where they can enter information. There, you can display extra fields by creating custom fields of the table "contact" via the menu Display>Custom fields. You'll then receive an email when the user validates the contact form.
You can control whether to display the button or not based on the status of the order by toggling the order statuses under the "contact button" column of the System>Order statuses menu in HikaShop.
That way, you can control the information they provide you, and manually modify the order for them in the backend.

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