User cancels payment at PayPal, but order still is

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11 years 9 months ago #91342

We have a website and are running into an issue where after a user is redirected to pay at PayPal, if they cancel, or close their browser, it still generates an order as if they did pay. We are using SEF urls with .htaccess, would this be the first place to turn off/start?

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11 years 9 months ago #91383

Hello,

1. Can you show me a screenshot of how did you configured your paypal payment method ? It would help me to know what the problem exactly is :).
2. Can you try it without any SEF module ?

Thank you

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9 years 10 months ago #186694

Hi There,

I have the exact same problem with HikaShop.
I tested it for myself, I placed the order, wanted to pay, but at the last second didn't pay the order/closed the window (didn't cancel).

But I got a conformation as if I payd the order...

Last edit: 9 years 10 months ago by Smartmax.

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9 years 10 months ago #186697

Hello,
Can you show me how did you configured your PayPal payment method through some screenshots ?
Thanks.

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9 years 10 months ago #186799

Goodmorning Mohamed,
It's a Dutch website where you can buy tickets for a Blues Festival
www.sbrr.nl/webshop
We use the Plugin "iDEAL", wich automatically connect with all the Dutch banks.
Than we use also a component "JD iDEAL Gateway" which makes the actual connection.

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Last edit: 9 years 10 months ago by Smartmax.

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9 years 10 months ago #186834

Hi,

I am sorry but we can't provide support on iDEAL plugins, we did not know them, we did not develop them.
Please contact the iDEAL support.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 10 months ago #186911

Jerome can you help me?
, because I have the same problem. If customers cancel the paypal payment the order still stays as an order in backend.

/Christina
Last edit: 9 years 10 months ago by Sunshine.

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9 years 10 months ago #186916

Hi,

Please make a new thread an explain exactly your problem (like : where the paypal payment is cancelled).

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 10 months ago #186995

allright sorry about that, thougt it was the same problem

/Christina

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