No notification Email anymore?

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11 years 9 months ago #91466

Hi,
When the customer makes his order, he receives a confirmation by email (this works).
Normally, the admin get also an notification email, but it is not sent. :unsure:

I are no modifications made ​​to the emails, probably it's a setting error.
I hoop you can help me?

Thanks for al your help the last weeks!
Gerard

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11 years 9 months ago #91588

Hi,

There is an email called "Order administrator notification".
Please check that email is right published in the HikaShop backend.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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11 years 9 months ago #91595

Hi Jerome,
I checked but the Email are not changed (see attechment).

I hope you have a Idea.
Best regards, Gerard

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11 years 9 months ago #91668

Hi,
1. The problem is maybe coming from your joomla Mail configuration, can you check it ?
2. Can you tell me what version of Hikashop are you using ?

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11 years 9 months ago #91689

Hi Mohamed,
I will check the joomla mail configuratie but I think that is not the problemen. The mail notificatie to the costumer works fine!
The Hikashop version is up to date (2.1) and for joomla the same 2.5.9

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11 years 9 months ago #91818

Hi Mohamed,
Sometimes it is simple (-;
The new site was on a tempory location.
The mail where send to the costumer and to my self.
But my self was on a local server and not to my standard Email adress (-;
Sorry for all your time and thanks for all you help.
Best regards, Gerard

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