categories do not display in category explorer

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9 years 5 months ago #203096

-- HikaShop version -- : 2.4.0
-- HikaMarket version -- : 1.6.3
-- Joomla version -- : 3.4.1
-- PHP version -- : 5.5.9
-- Browser(s) name and version -- : Chrome 43
-- Error-message(debug-mod must be tuned on) -- : the categories do not display in category explorer in front-end

Hi,
It's strange, the categories do not display in category explorer in front-end. It works well 2days ago.



I found that it has been setted as display none in Css. Why? I didn't set anything about this. How could I fix it？

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9 years 5 months ago #203099

Hi,

Without seeing directly the page it will be hard for me to give you a full answer.
The inline style is mostly to hide sub categories but the parent category should have the "+/-" button at this moment.
So without more details about your categories, I can't know.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 5 months ago #203131

Hi,
I mean that the "product"page in front-end was look like as this 2days before



But, now, the categories do not display in category explorer.

I found that there appeard a" display: none" line in the code. I'm sure there was not before.



I added these code in the custom css file and It works well as before
#hikam_categories_d1.clip{
display:block!important;}

however, I still want to know where are the " display: none" line from. I did nothing change in settings during these days

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9 years 5 months ago #203159

Hi,

Are you displaying the product listing using a vendor ?
Do you have a special "root category" ?
Does the first element in the category explorer is the "product category" category ?

Would it be possible to have concrete details about your configuration in order to understand why the sub elements are hidden ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 5 months ago #203183

Hi,
I think the answers are all yes



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9 years 5 months ago #203188

Hi,

Regarding your screenshots, it's "no" and not "yes".
What is the category you have selected for the "vendor default root category" ?
What is your category structure ?
I do not need to know the ACL ; I need to know the structure of your categories and understand what is the category with a name that I can't read, type or understand.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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9 years 5 months ago #203226

Hi,



the vendor default root category is the product category

The category explorer in the front-end

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9 years 5 months ago #203274

Hi,

Okay.
I'll need an access in order to see the problem directly ; I can't reproduce the issue in my side.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

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