Image Upload Failure

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11 years 5 months ago #114281

When I upload images in the product form, I get a message that the upload has failed.
Sometimes it has not.
If I upload a category image this works ok.
Uploading with Joomla Media manager is also ok

I am using Hikamarket with Hikashop Business (Latest Versions)

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11 years 5 months ago #114301

Hi,

The upload in HikaShop/HikaMarket is not in the same folder than the Joomla media manager.
When Joomla uses the "images" folder, HikaShop uses the "media/com_hikashop/upload" one.
HikaMarket create one folder per vendor, so the images/files for the different vendors are stored in different folders.

You said that the upload has failed but, is the file stored in the server ?
Do you have the vendor directories under the "media/com_hikashop/upload" folder ?

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 41
  • Thank you received: 1
11 years 5 months ago #114309

Yes vendor folders are in correct place, media/com_hikashop/upload" folder and contain the images.
Why do we get the failure message even when it uploads ok?

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  • Posts: 26166
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  • MODERATOR
11 years 5 months ago #114330

Hi,

You should have a notice or something displayed in the ajax return which break the content.
When you upload an image, it upload it using ajax. The system returns you a serialized data. If the data is not valid, the upload is marked as failed.
Would it be possible to have an access to your website so I will be able to see the content of the return and fix the problem.
You can send me such private information by private message.

Thanks,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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  • Posts: 26166
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  • MODERATOR
11 years 5 months ago #114348

Hi,

Thanks for the access but there is one single missing information: the url for the site.

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

  • Posts: 26166
  • Thank you received: 4029
  • MODERATOR
11 years 5 months ago #114359

Hi,

I installed HikaMarket 1.2.0 in your website and it fixed the problem.

Kind regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

Please Log in or Create an account to join the conversation.

Moderators: Obsidev
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