PayPal confirmation not being sent to HikaMarket

-- url of the page with the problem -- : the-authors-club.com
-- HikaShop version -- : 2.2.2
-- Joomla version -- : 3.1.5
-- PHP version -- : 5.3.27
-- Browser(s) name and version -- : Internet Explorer
-- Error-message(debug-mod must be tuned on) -- : None

Since installing HikaMarket adaptive payments, orders aren't updating as "Confirmed" after the customers pay for their products. The customers are paying for their products via PayPal, but aren't able to download the books they purchase because the order status still says Created. Then their accounts on our website say that they need to pay for the books. Why isn't it updating like it should?
Thanks.

I checked the order history on our website and I had to manually update the status to confirmed for those whose orders weren't confirmed.
I've checked PayPal and orders are being processed like they should be. Payments are set up to be automatically processed. The only thing that may be affecting the status is our PayPal API application still says "Conditionally approved," although PayPal tech support said we could start using the Live ID.
I noticed in the PayPal Adaptive plugin there is no PayPal notification setting like there is in the PayPal plugin (for regular payments).
I've also emailed PayPal to make sure I have everything set up correctly for Adaptive Payments on our account. It worked fine before I started using Adaptive Payments.

I see the Notification URL in the IPN settings. What needs to go there? I also see a Return URL in the Website Payment Preferences. Where should that point to on my website?

Can you give me the full URL? I don't have anything there. Should I turn off the Return URL setting?
Thanks.

Hi,

i've updated the IPN notification so that it reads: the-authors-club.com/index.php?option=co...pl=component&lang=en

However, the status updates still are not changing over to confirmed. The email we receive after an order has been made says, "A Paypal notification was received with the status COMPLETED. The order is now ." As you can see, there is nothing after the word, now. Payments are being made on PayPal and they're going through, but PayPal isn't sending the confirmation back to our website.

Our customers are not receiving their confirmation emails, either. What else could be wrong?
Thanks.

Okay, I will try that. Thanks!

Update (11/13/13):

I placed 2 orders as a customer. The first order was for a free book that I added to my cart. That transaction worked as it should - I received a confirmation email.
However, when I purchased a book for $0.99, I didn't receive the confirmation email although I paid for the order via PayPal (using a personal account). I checked our store's PayPal business account and the funds were received and split up. When I go to my HikaShop control panel > "View your orders," it's asking me to pay for the book.

Any suggestions? I'll be glad to let you look at our website configuration and PayPal if necessary. I don't know what else to do.

I sent you a private message with our details. Thank you.

Hi Jerome,

Did you get the private message I sent you on Wednesday? We're updating our website, but we should be back online by Tuesday of next week.

Thanks,
Chris

I understand. We still have a few days to get it fixed. Thanks.

I tested on the live site, but it still won't send the confirmation emails.

I noticed that in the sender information configuration of the order emails (Order created and order status update), that email is different from the one we use for our PayPal account. Does that matter?

When did you place the test order? I checked my email that order notifications are sent to, but I don't see any orders placed today.