Vendor amount incorrect calculation

Hi I have created a product, assigned to vendor and given that vendor 10% commission. On the first product (£1) in the order the vendor total is correct - 10% of the total (£0.9). The second product is incorrect. The unit price is £1.50 so the vendor total should be £1.35 however it is showing as -£ 8.65 which seems to be incorrect. Everything else is fine, the correct amount via paypal etc but the backend calculation on the vendor amount is showing up wrong on the order please see attached.

Any ideas what would cause that?

FYI this is how it comes through to the vendor (attached) so is confusing for the vendor also

Kind regards

Alex

You have the latest stable version of HikaShop Business: 2.3.1
You have the latest stable version of HikaMarket Multivendor: 1.4.1

Many thanks.

Alex

Ok I have attached a larger screen shot to show the shipping prices included, they seem to me to be ok. Please let me know if you need any screen shots of any section.

Thanks

I see, thank you.

Hi Jerome,

I am still unsure on some of these calculations are being made.

So I have a product that is £1 and £1 shipping = £2 total. We do not share commission on shipping as the vendor needs that to ship the item. I have no fee in the product only 10% commission for that seller. So everything goes through fine. I set status to confirmed in backend and then go to the vendor. However when i click on the vendor now it says that the vendor is owed £1.10... Which is strange. So when i click on the full vendor account it says that i owe the vendor total of -£0.10? If i click through to invoice, it will say the vendor total is £1.10 but surely if the commission on that vendor is just 10% and there are no other settings the invoice to the vendor would be £0.10 not £1.10? I would then transfer them the £0.90 manually and keep the £0.10 as payment of the invoice?

Kind regards

Alex

Thanks

Alex

So is this something that has been fixed in a more recent version of hikamarket? Sorry i am not clear did you patch it today or do i need to change a setting somewhere? I understand there is a display issue but i am still not sure how to fix it. I checked the shipping but see no reference to the fee/commission mode, the order is not in refund status so it cannot be that which is causing it it is currently set to 'confirmed'

Kind regards

Hi Jerome,

I am afraid i dont understand... It should not be this complicated. I say that i make a sale and that i want the commission to be 10% to me. (the store owner). I then owe the vendor 90p per £1 I sell. I don't see how i can 'mix' anything badly. Things should be restricted if i am doing things wrong then the system should explain my wrong setting when i select it?

I dont know what you mean by 'please make a full stable HikaMarket configuration and then make your tests'??

I thought I have a stable setup of hikamarket? All i want is to simply take commission on sales the system should not allow me to do wrong settings... Is it that you are saying i cannot do commission? Because that was the whole idea of hikamarket.... Or are you saying i cannot use Paypal, the most popular payment processor?

I only want to create an invoice for 10% of the vendor orders.. It should be doable in hikamarket... It sounds like when i ask you something that my request is unreasonable or unusual, but my client asks me exactly the same question and so does the designer so i think it could be explained somewhere in documentation how to raise invoice for vendor orders because it doesnt look like it works?

Regards

Alex

This makes more sense, in my experience fee is more 'fixed amount' and commission would be '%' so this is where the confusion come from. We thought that it had to be commission for the % to work... and fee for the fixed amount to work. I thought there was a relationship between % and fixed fee and thats what we were selcting between the commission and fixed fee.

Thank you for your clarification.

Kind regards

I think that would be easier to understand. Are there any automated payment methods that allow for the vendor to be paid directly?

Kind regards

Hi Jerome,

So i am right in thinking that we can do a product where for example £10 (10% commission) = £1 paid to store owner and £9 to the vendor all in one transaction so long as there is only one vendor in that order and that the vendor has a paypal email setup in their account and using paypal adaptive?

Thanks

Alex